The main gate is always supervised by a security agent and resort access is actively monitored.4. No offer of anything for this crazy situation, and i brought people who were interested in joining and they will never go to a property owned by AM resorts ever again because of the way this was handled. I don't want to let this stop me from going back to Mexico -- have been there 17 times now, it is my happy place. Guests and operations were not affected.The safety of our guests is always our top priority. Only a matter of time before an innocent by stander got hit by a bullet....Wait until it is a tourist that get hits then see what happens..... https://www.tripadvisor.ca/ShowUserReviews-g1229340-d12818673-r583907796-Hotel_Riu_Dunamar-Playa_Mujeres_Yucatan_Peninsula.html, Review of (ta && ta.queueForLoad ? I'm not one to complain but or lady at check in was brutally slow and rude. It was money and time well spent. Com 2 piscinas de beiral infinito, 4 banheiras de hidromassagem e uma área de praia privada, o Dreams Playa Mujeres Golf & Spa Resort está situado em Cancún, na … We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. Book Dreams Playa Mujeres Golf & Spa Resort, Playa Mujeres on Tripadvisor: See 3,390 traveller reviews, 4,563 candid photos, and great deals for Dreams Playa Mujeres Golf & Spa Resort, ranked #11 of 15 hotels in Playa Mujeres As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.Sincerely,Joshua CamposSocial Media Coordinator & eConciergeDreams Playa Mujeres Golf & Spa Resort. We spent 7 nights there in February 2019. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92272804', '');}, 'log_autolink_impression');Isla Mujeres. We spent 7 nights there in February 2019. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. * They don't include straws with the drinks (for environmental reasons), but if you ask for one, they will give it to you. I hope not. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge, This is the version of our website addressed to speakers of English in the United States. Reviews of They sent no email, letter under the door or no message on the Sundial daily update on security. Dreams Playa Mujeres Golf and Spa Resort is a popular all-inclusive resort in Playa Mujeres, Mexico. Guests can enjoy 65,000 sq. We were in mid week of our vacation celebrating my daughters birthday , then everything went sour. Lines for everything. The security at Secrets had the people contained. 9 All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. Book your family's next trip today! The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92297184', '');}, 'log_autolink_impression');Playa Mujeres about kilometres from Beloved. March 26 there was a shooting at Dreams (ta && ta.queueForLoad ? I was at the beach until 5 minutes before the shooting with my young son and i heard gunfire and i got my son to my wife and ran down to the beach to help. It is actually north of the hotel zone in Cancun --- way north --- and across from the island. Then staff from ERC told us to leave the beach. There weren't enough bikes for everyone, so Ricardo went to the resort next door to get more, so nobody would miss out. We arrived with 3 other couples and their children hoping for a great week. I am a member of Unlimited Vacation Club and have visited many Dreams/Secrets/Now properties and I was very excited to visit Dreams Playa Mujeres with my family after visiting Secrets next door in November. I agree Sassy. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. Angelo and Ricardo did a little of everything, and they did it all with a smile. Not being familiar with the geography of the area, I have just checked to see how close this is to The Beloved (we stay there in June). Explore » Dreams Lanzarote Playa Dorada Resort & Spa AMResorts is a collection of luxury resort destinations, each with its own unique personality. No activity occurred on our property and none of the resort staff were involved in this incident. It is our biggest hope you can give us the opportunity to host you again in the near future so we can welcome you once again, with the truly remarkable experience that you deserve. Please see our partners for more details. Just a waste of money. Suites at Dreams Playa Mujeres are non-smoking and graciously appointed with a private terrace or balcony, daily refreshed mini-bar, rain shower, a Dreams Box for private 24-hour room service delivery and other enchanted amenities. Dreams Playa Mujeres is one of the top Cancun resorts with both a lazy river and water park. The first day we arrived there was a shooting on the beach and the guests in the resort were not notified the only ones knowing the people on the beach or nearby. Kids running free everywhere. Dreams Playa Mujeres Golf & Spa Resort Features. Dreams Playa Mujeres Golf Resort & Spa now offers guests the option to experience a traditional Temazcal ceremony as part of the Endless Privileges® and Unlimited-Luxury® inclusions at no additional cost. Browse our accommodations in over 85,000 destinations. 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Dreams Playa Mujeres Preferred Club Jr. Suite Ocean View - Duration: 5:59. * Swimming with the dolphins- a highlight of my kids' trip! If I had one complaint, it would be the lack of nightlife. I hope this thread stays up. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Safety is now a concern for me . The AAA Four Diamond resort is situated inside a gated community, and feels FAR away from busy Cancun. Joshua C, Social Media Coordinator & eConcierge at Dreams Playa Mujeres Golf & Spa Resort, responded to this review. The staff came out and gave cocktails to those of us waiting in line. We had even upgraded to preferred club and honestly I was disappointed with the lack of communication. Review tags are currently only available for English language reviews. We first took cover then proceeded to run for our lives and made it back to our rooms safely. Just so everyone is clear on where this happened. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. * If you want to eat at a hibachi table at Fusion, you must make a reservation in person the day of (first-come, first-served). I’ll be traveling to Playa Mujeres next month and have no plans to cancel. Dreams Playa Mujeres is the ideal location not just to host an event for the space it affords, but for the entertainment and meals factors that come along with it. https://www.riviera-maya-news.com/two-men-shot-on-isla-mujeres-beach-outside-riu-dunamar/2018.html. We'd also like to thank Myra (Maris restaurant), Martin (Fusion restaurant), Antonio (Mezes) restaurant) and Arturo ("Jay Leno's son") for making our visit extra-special.A few tips for new travelers to the resort:* Please bring 1's and 5's for tips. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. Theater for nightly shows. We were right near a shooting on the beach, the first part of March. Guests and operations were not affected.The safety of our guests is always our top priority. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I recommend getting there around 4:00. Después de todo, son sus vacaciones. Guests and operations were not affected.The safety of our guests is always our top priority. When 4 gun shots via vendors were shooting at each other on the beach. The hotel just seemed to sweep it under the rug. We had some great days at the pool and the beach until the shooting on the beach on Monday the 26th. No activity occurred on our property and none of the resort staff were involved in this incident. more. Dear mbinx,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. Every chair and cabana were taken by 6am and not a soul seen in site. We were pleasantly surprised! Service was subpar, even tipping service was still poor, so we stopped tipping. We arrived at Dreams on March 26/Monday. Logistics Team They have a talented and efficient team of devoted group event planners who can all the logistic details of your event. Después de todo, son sus vacaciones. I’ve been to both countries countless times & have only felt uneasy (on several occasions) in Jamaica, never in Mexico. Other family-friendly fun includes shallow pools for kids, plus quiet pools and infinity pools for adults— all with complimentary poolside Taxes and fees that are shown are estimates only. The main gate is always supervised by a security agent and resort access is actively monitored.4. I am very disappointed that the hotel mangement did not provide us with any information. Guests and operations were not affected.The safety of our guests is always our top priority. Dear samkristy4,Thank you very much for taking the time on writing your review, many thanks for providing your very cordial and nice comments regarding your recent stay at Dreams Playa Mujeres Golf & Spa Resort. No one was told anything!!! Also preferred is a waste of money, we do Preferred everytime we go and this was the worst. Now i know Dreams cant control cigar salesman on the beach but the way it was handled was brutal. No injuries at SPM and pretty sure but not … Dear Echst,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. Dreams Playa Mujeres Golf & Spa Resort, Playa Mujeres Picture: Main entrance - Check out Tripadvisor members' 57,775 candid photos and videos. * We thought the food was great (in spite of the mixed reviews we'd read)- Gaucho and Fusion were our favorite restaurants, but we really didn't have a bad meal. We did hear it loud and clear, and saw people walking on the beach turn around and run -- looks of horror on their faces. The week we were there in November there were three different shooting incidents 1) Secrets Silversands (SSS) 2) Secrets Playa Mujeres (SPM) and 3) Excellence Riviera Maya (ERM). Oh and Sandra as well in the kitchen. Also I believe there was a shooting at Secrets a while back, maybe last year. Was a very traumatic experience and of course was encountered our second day of our 8 day trip. It's not required, but the staff really earns it, and they are so appreciative. We were staying at ERC, and were sitting on the beach at the far end of the property, close to the Now Saphire. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Also I believe there was a shooting at Secrets a while back, maybe last year. * The staff is very dedicated to making sure travelers have a great time- everyone was friendly and helpful!I'd like to call out a few employees who especially stood out for us: Daniel (photographer) took gorgeous family photos for us- he was awesome! Our family of four (including a teenager and adult child) had a great time at Dreams in March 2018. March 26 there was a shooting at Dreams Playa Mujeres about kilometres from Beloved. Even the massive deployment of federal police and troops have done little to slow things down. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. It was a pleasure to host you during your vacations.It is wonderful to know that you and all your family had a great time with us, thanks for acknowledging our efforts to providing you the best experiences. Review of Dreams Playa Mujeres Golf & Spa Resort Reviewed March 28, 2018 We were in mid week of our vacation celebrating my daughters birthday, then everything went sour. Families running everywhere and parents throwing themselves in top of kids. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. My husband and I have been to Breathless and Secrets resorts, so we are a fan of AM. * Family photos with Adventure Photos- I pre-scheduled this, and our pictures are gorgeous. We typically arrived at 6:15-6:30 and never once had to wait for a table. Slushy drinks are better with straws! We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. ft. of swimming pools and a I am very disappointed that the hotel mangement did not provide us with any information. Unfortunately the worst happened a shoot out at the beach , no one explained anything to us and it was terrible to see and hear guests commenting on the incident. We would like to thank you for your observations and recommendations, please rest assured that your comments have been taken very seriously. more. I am disappointed in the service, no consistent cleaning, restocking, it seems like the resort is understaffed. The main gate is always supervised by a security agent and resort access is actively monitored.4. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. My next email is going to be to Unlimited Vacation Club with my attorney to try and get my money back because of the way these resorts are run. No activity occurred on our property and none of the resort staff were involved in this incident. * My teenage son can be a bit scattered- he left his headphones on a table in the buffet area. Then I see it was the mainland, and that the hotel messed with the crime scene and moved the shell casings...and I’m like, yup, business as usual. Both Jamaica and Mexico are currently at a Level 2 travel advisory. A local was killed at the ERM incident. We will be finding a new resort and adults only moving forward. Victor in the buffet was very attentive- we made it a point to eat breakfast in his section each day. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Unfortunately the worst happened a shoot out at the beach , no one explained anything to us and it was terrible to see and hear guests commenting on the incident. žã€ãƒ—ラヤ ムヘレスのDreams Playa Mujeres Golf & Spa Resort周辺の観光名所の 56,033 件の口コミ、および投稿された写真 Get answers to your questions about Playa Mujeres, Cancun Airport information and transfers to your hotel, Preferred Hotels & Resorts in Playa Mujeres, Adults Only and Adult Friendly Resorts Playa Mujeres, Playa Mujeres Adults Only All Inclusive Resorts, Playa Mujeres Luxury All Inclusive Resorts, Playa Mujeres 5 Star All Inclusive Resorts, Playa Mujeres All Inclusive Beach Resorts, TRS Coral vs Fairmont Mayakoba vs Secrets Akumal, The Beloved Hotel vs Excellence Playa Mujeres. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. 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